Click on the Get Phone Number button to see the support number.Our contact details can be found here along with our opening hours. If you'd like to go through this over the phone, you can call our dedicated team who will be happy to assist you further. Under File Information, you'll find the company file Location.Īlso, you may want to check this article about on how to set up multi-user properly: Set up multi-user or network for QuickBooks Desktop.To better isolate this, you can check the company file location from the server computer to locate the correct company file. There are instances that the file that you're trying to open in the second computer for multi-user is not the same file that they shared from the server computer, that's why they're getting a prompt that the password is incorrect. I want to make sure that you'll be able to restore the backup copy of your company file.
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